FAQ

Frequently Asked Questions (FAQ)

1. What is Nagarik Badapatra Nepal?
Nagarik Badapatra Nepal is an innovative digital initiative designed to transform how citizens access government service information. It introduces a QR code-based digital citizen charter, ensuring instant, hassle-free, and transparent access to essential public service details from government offices.

2. How does the QR code-based citizen charter work?
Each government office is assigned a unique QR code. Citizens can scan the QR code using their smartphones to instantly access accurate and updated information about various government services without waiting in queues or visiting multiple offices.

3. What are the key benefits of Nagarik Badapatra Nepal?
• Instant Information Access – No need to visit offices physically; scan and get details.
• Transparency & Efficiency – Eliminates bureaucratic delays and confusion.
• Updated & Reliable Data – Ensures real-time updates from respective government offices.
• User-Friendly – Works with any smartphone, making access simple and quick.
• Supports Digital Transformation – Modernizes public service information dissemination.

4. Which government services can be accessed through this platform?
Citizens can obtain official information on:
• Citizenship, passport, and legal documents
• Land and property registration services
• Business registration, tax, and financial services
• Municipality and ward-level services
• Social security, pension, and welfare programs
• Health, education, and public safety information

5. How can government offices implement Nagarik Badapatra Nepal?
Government offices can integrate their public service details into the platform by registering with Nagarik Badapatra Nepal. Once approved, they receive a unique QR code for display, which citizens can scan to access information directly.

6. Does Nagarik Badapatra Nepal have a mobile app?
Currently, the service is available via QR code scanning. A dedicated mobile app is under development to provide additional features and improved accessibility in the future.

7. How often is the information updated?
Government offices are responsible for keeping their service details updated in real-time, ensuring citizens receive the most current and accurate information.

8. Can citizens provide feedback on government services?
Yes, citizens can submit feedback through the platform, helping improve service delivery and transparency in government operations.

9. Is Nagarik Badapatra Nepal available throughout Nepal?
Yes, the initiative is being implemented nationwide in a phased manner, ensuring access to all major government offices across Nepal.

10. How can I use Nagarik Badapatra Nepal?
1. Visit a government office where Nagarik Badapatra QR codes are displayed.
2. Open your smartphone camera or any QR code scanner app.
3. Scan the QR code to instantly access relevant public service information.